For about a year and a half, I have been patiently resetting the satellite settings of Samsung TV every two days, sometimes even twice a day—morning and evening—or each time I turn the TV off and back on. I have memorized the steps and follow them in order. (When I’m not home, my family members can’t even turn on the TV and have to sit on a chair in the kitchen to watch something on a small TV there. I believe this situation ruins Samsung’s brand value. This hasn’t happened just once but countless times over the past 15 months.) The steps are: Menu > Broadcast > Expert Settings > Satellite System > Enter PIN > LNB Settings > DiSEqC Mode > 1/4 > Signal Quality Check (wait until it reaches 55%) > Exit. After this, the TV works again. No Samsung technician has been able to solve this problem, and it’s disgraceful! It has completely shattered my opinion of Samsung. They need to provide a solution that not only fixes the issue permanently but also compensates for the ordeal we've endured over the past 1.5 years. They should offer free in-home service and restore my trust in the brand. Complaints I have made in the past regarding this issue can be reviewed. I have reached the limit of my patience.
It’s obvious that the recurring "No Signal" issue affecting many Samsung TV users at the same time is not a personal or isolated problem. Every time this happens, the only way I can bring the channels back is by going into the LNB settings and switching the DiSEqC configuration to 1/4. This temporar...
Dear Samsung Customer Service, I am writing to address the serious issues I have encountered with the Samsung 65QN90D model television purchased from www.samsung.com and to request a resolution. I regret to inform you that the television was delivered with a damaged box, and during the installation ...
I’ve owned my Samsung QLED TV for four years, and up until now, I was satisfied—until it suddenly refused to turn on. Although the red standby light is on, the TV doesn’t respond to any buttons or the remote. It’s completely unresponsive. What’s even more frustrating is the poor customer support pr...
Dear Sir/Madam, due to the trust I had in my Samsung TV, which I have been using without any issues for 11 years, I decided to purchase a Samsung TV for my parents as well in recent years. However, the recent developments we have experienced have seriously shaken our trust in the Samsung brand. The ...
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