Dear Sir/Madam, due to the trust I had in my Samsung TV, which I have been using without any issues for 11 years, I decided to purchase a Samsung TV for my parents as well in recent years. However, the recent developments we have experienced have seriously shaken our trust in the Samsung brand. The TV owned by my family was purchased approximately 3.5 years ago. Yet, after the warranty period expired, we began facing significant technical issues. The TV does not turn on, the sound and picture frequently disappear, and freezing occurs. When compared to the TV I have been using for 11 years without any problems, this clearly indicates a serious quality issue. Moreover, I would like to note that the device has not been heavily used and has remained off for months at a time. Despite these conditions, the occurring malfunctions are unacceptable under normal usage. Even though we have used a surge protector and handled the device with care, encountering such issues has deeply damaged our trust in your brand and caused great disappointment. Additionally, upon reviewing user comments on Xolvie, it is clear that this is not only my issue but a problem experienced by many others. This strongly suggests that the issue could be related to a manufacturing or design flaw. Therefore, I demand that the TV be thoroughly inspected as soon as possible and that the necessary repair or replacement procedures be carried out. I believe that this problem must be resolved promptly to restore the trust I have had in the Samsung brand for 11 years. Otherwise, I will be forced to take legal action and share this situation with the public. I kindly request that the necessary steps be taken and that I receive a prompt response regarding this matter. Sincerely,
My Samsung television has broken down four times in the past three years, which clearly raises serious concerns about the product’s quality. I submitted a complaint on Xolvie, but instead of receiving proper assistance, I was met with irrelevant, automated responses that felt like an insult to my in...
I'm quite disappointed with my Samsung 50Q60T TV, which I bought in December 2020. For the second time, it failed shortly after the warranty expired. My TV constantly turning on and off for no apparent reason, making it impossible to watch television. After conducting some research online, I realize...
I purchased a Samsung QLED TV about 4-5 years ago, and for the past 2-3 months, I have been experiencing serious power issues. When I press the power button, the red light blinks continuously and the TV makes a buzzing/clicking noise. It takes multiple attempts and up to 15-20 minutes of pressing th...
I purchased my 65-inch Samsung QN90B TV in December 2022. The device suddenly malfunctioned without any external impact — the screen keeps flickering on and off. I am the sole user of the TV, and since I live at a different address, it has been used only occasionally. It is quite disappointing and s...
As a loyal Samsung Smart TV user for 13 years, it never crossed my mind that upgrading to a new model could lead to such frustration. Last week, my family and I excitedly purchased the new Samsung 55Q60C model. However, our joy quickly turned into disappointment when we discovered a major flaw. Whil...
Comments