Samsung TV Installation Delay

Samsung TV Installation Delay
Samsung TV Installation Delay
Zeynel
Samsung
56

Last week, I bought a Samsung TV, and on March 26, 2024, I submitted a request for the installation of my product. Unfortunately, I have yet to receive a response from the authorized service center. As of today, even after reaching out to Samsung customer service for the 4th time, I have yet to receive any response.

Samsung
April 3, 2024 9:14 AM (12 hours after complaint)

Dear Customer, First of all, thank you for choosing our company. Our complaint resolution center will contact you regarding your application. You can convey any information, suggestions, opinions, and solution requests related to our products and services through the contact us section. Best regards, Samsung Electronics Turkey

Zeynel
April 3, 2024 10:09 AM

The company got back to me. I was informed that the issue would be resolved within the day. I would like to thank everyone, especially Mr. Emre, for addressing my issue.

Zeynel
April 3, 2024 2:49 PM

The installation has been completed as of now. The issue was resolved approximately 8 hours after it was reported. I would like to thank the headquarters staff and the technical service very much.

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