4
Resolved

Samsung Odyssey G5 Monitor Panel and Screen Separated

Samsung Odyssey G5 Monitor Panel and Screen Separated
Samsung Odyssey G5 Monitor Panel and Screen Separated
January 11, 2024 2:54 PM154
Furkan's Thank You Message
On 15.01, the technical support teams came to my address and replaced the panel. I thank them for their prompt assistance.

On August 24, 2022, the Samsung Odyssey G5 LC27G55TQWRXUF 27-inch Gaming Monitor I purchased from Amazon revealed a disturbing issue—the top portion of its self-curved screen has detached and separated from the panel slot. This detachment persists and is expanding with each passing day. After discovering that hundreds of others are facing the same problem, it's evident that this is a chronic malfunction. I am urgently demanding a swift resolution or replacement of the defect in the product.

January 11, 2024 3:21 PM (27 minutes after complaint)

Dear Valued Customer, First of all, thank you for choosing our company. Our complaint resolution center will contact you regarding your application. You can convey any information, suggestions, opinions, and solution requests related to our products and services through the contact us section or by calling our call center. Sincerely, Samsung Electronics Turkey

Furkan
January 15, 2024 12:14 PM

On 15.01, the technical support teams came to my address and replaced the panel. I thank them for their prompt assistance.

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