I recently purchased a Samsung dryer from the authorized service, and they are asking me to wait for a whopping 20 days for installation. They claim the installation kit is out of stock, as indicated in the service record I created on 30.12.2023. They assured me that the necessary apparatus for installing the Samsung washing machine would arrive on January 5, 2024, and they would proceed with the setup. However, when I called today, January 5, they informed me that the product would be in stock on the 15th and installation would happen whenever it arrives after that. Is it reasonable to wait a whole month for a simple installation? What kind of brand approach is this? I urgently demand the procurement of the part and immediate installation.
Hello, I purchased a Samsung dryer, which was delivered to my address on December 18, 2024. However, as of today, the installation has still not been completed. When I contacted customer service and the service team, I was told that due to year-end inventory checks in the warehouse, the installation...
I purchased a Samsung dryer on September 15, 2024, and it hasn’t worked properly since installation. Despite contacting Samsung service multiple times, no action has been taken to resolve the issue. The dryer simply doesn’t dry clothes. Initially, customer service promised a replacement but kept de...
Dear Samsung Team, I purchased a Samsung brand dryer, and I have been waiting for it to be installed since the 28th of this month. The service team calls me and says they will arrive at 11:00 AM — yet no one shows up. Then they claim they will come at 1:00 PM — again, no one shows up. When I try to ...
On August 18, 2023, I purchased a set of home appliances from Samsung, including a TV, refrigerator, washing machine, and dishwasher. Upon unpacking the refrigerator, I immediately noticed paint stains on the side and peeling in two different places on the front cover. Consequently, I decided not to...
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