Hello,
I purchased a Samsung dryer, which was delivered to my address on December 18, 2024. However, as of today, the installation has still not been completed. When I contacted customer service and the service team, I was told that due to year-end inventory checks in the warehouse, the installation could not be done until January 2025. This is not my issue—it's Samsung's problem. I paid for the product and expect prompt service, and it is unacceptable that my dryer has been sitting idle without installation for weeks. I demand immediate action and the installation be completed without further delay.
I purchased a Samsung dryer on September 15, 2024, and it hasn’t worked properly since installation. Despite contacting Samsung service multiple times, no action has been taken to resolve the issue. The dryer simply doesn’t dry clothes. Initially, customer service promised a replacement but kept de...
I recently purchased a Samsung dryer from the authorized service, and they are asking me to wait for a whopping 20 days for installation. They claim the installation kit is out of stock, as indicated in the service record I created on 30.12.2023. They assured me that the necessary apparatus for inst...
Dear Samsung Team, I purchased a Samsung brand dryer, and I have been waiting for it to be installed since the 28th of this month. The service team calls me and says they will arrive at 11:00 AM — yet no one shows up. Then they claim they will come at 1:00 PM — again, no one shows up. When I try to ...
I am writing to express my disappointment and frustration regarding the failure of your company to install the Samsung air conditioner that I recently purchased. Despite making numerous attempts to arrange for installation, I have been left without any resolution or assistance. On [10.07.20.23], I p...
On November 29, 2024, I purchased a washing machine from the Samsung store at Marmara Forum. The product arrived damaged on December 2, 2024. The auth...
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