I purchased a Samsung 65Q60C model 65-inch QLED TV from the Media Markt store. The installation was carried out by the service on 30/01/2024. However, on 04/01/2024, while watching a movie in the dark, I noticed disturbing light leakage from the bottom of the TV. Upon reporting the issue to the service, they identified a defect and a broken panel at the bottom. I requested a replacement, but Samsung's customer service center offered a ₺3000 gift voucher for Samsung shops as a satisfaction measure, which I found unacceptable. Today, the service called to offer a free replacement of the back panel and bottom strip. However, I cannot accept a repair on a brand-new product. Shouldn't we be able to trust the Samsung brand, even after paying double the price of other TVs on the market? I trust that Samsung will address my grievance, and I'm prepared to share the entire process here if necessary. I await a response from Samsung's representatives. Note: The light leakage is only present at the bottom right and left corners, contrary to what the camera lens captures in the image. Other apparent leakages are due to camera distortion.
I purchased my Samsung 65Q80BA TV on August 22, 2022, and just recently, on September 5, 2025, the screen failed completely. When I turned it on, there was sound but no picture. A Samsung service technician inspected it and explained that the LED panel had burned out and the mainboard also needed re...
We purchased a Samsung QA55Q70A television on 23.11.2021. Seven months after the warranty period ended, the TV completely stopped working. We delivered it to the Samsung service center 15 days ago, and today we received a response. They informed us that the repair cost is ₺12,500 due to a panel defe...
I bought a Samsung TV from Media Markt on August 27, 2023. I picked it because I trust the brand. When I was buying it, they told me that I would get a Delonghi coffee machine for free along with the TV, which cost 60,000 TL. I'm really upset about the problems with this gift. When I opened the box ...
the Samsung 55Q60RAT 55" 4K Ultra HD Smart LED TV that I bought in September 2019 from Samsung in South Korea as you can see in the attached picture, the screen has been losing pixels, which makes it useless. When I called Samsung's customer service, they told me that the panel needs to be replaced,...
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