Samsung 58Q60T QLED TV Hz Problem And Incompatibility With PS5
In April 2021, I bought the Samsung 58Q60T QLED model television, which was produced in 2021. Although I had no problems until the last 3 months, the screen started to lag and freeze when I connected my Play Station 5 device for the last 3 months. When I contacted customer service, they told me that there was a problem with the PS5, but I told them that I had tried 3 different PS5 devices on my current Samsung TV and they all gave the same error. They created a fault report themselves, but the technical service that came said that the fault was due to high speed, that the TV's high speed was not sufficient for the PS5, and that it could be fixed by Samsung headquarters, and that there was nothing they could do. Although I do not have such a problem on my 10-year-old LG TV with the same Hz rating or on Vestel brand TVs that are 1/3 the price, it is very bad to experience this problem on Samsung's QLED TV, which claims to be a world giant. I will neither buy a Samsung nor let anyone close to me buy it again.
Dear Customer, First of all, thank you for choosing our company. Our complaint resolution center will contact you regarding your application. You can convey all kinds of information, suggestions, opinions, and solution requests about our products and services through the contact us section. Best regards, Samsung Electronics Turkey







