No Solution for 4 Years! I have been experiencing a receiver error problem in my Samsung brand air conditioner for 4 years. Although the authorized service intervened many times, it could not solve the problem. Even though a week has passed since my last repair request, an appointment has not yet been made. Even though I conveyed the issue to Samsung customer service many times, I only received the response "we are sending an e-mail to the service, they will get back to you". Unfortunately, customer service did not take any steps to resolve the issue. I rebel against this situation! * It is unacceptable to have been suffering from the same problem for 4 years and the problem not being solved. * The fact that the authorized service does not make an appointment and customer services remain insensitive to the problem is not an attitude worthy of Samsung. * My trust in a company that does not stand behind its products and does not care about customer satisfaction has been shaken. I am writing this complaint for the following purposes: * I request that the problem be resolved as soon as possible. * I want Samsung to review its approach to customer service and prioritize customer satisfaction. * I want to hear the voices of other users who have similar problems like me. Regarding this issue, I request the following: * The authorized service comes to my home as soon as possible, identifies the source of the problem and produces a permanent solution.
I bought a Samsung air conditioner and called what I thought was their authorized service to have it installed. They told me when they would be there but didn't show up. When I asked for a second appointment, they finally showed up, but the pipe they put in was cracked. The next day, they came back ...
On 24.07.2024, the panel of the air conditioner was broken after a new purchase was made by Samsung authorized service personnel. On the same day, they said that the authorized service that made the installation could not be managed and was sent to registered regions. Later, both the authorized serv...
I am writing to express my disappointment and frustration regarding the failure of your company to install the Samsung air conditioner that I recently purchased. Despite making numerous attempts to arrange for installation, I have been left without any resolution or assistance. On [10.07.20.23], I p...
On July 10, 2023, I purchased a Samsung air conditioner, and on July 13, 2023, I requested installation through the authorized service. However, the Samsung service team repeatedly disconnects my calls after promising to call me back. I'm unable to obtain any information or assistance. If your team ...
We bought the Samsung wind Free 1+2 air conditioner in July 2024 and the air conditioner was installed in 4 months. It was installed in winter and we did not use it. When we turned it on to use it in 2025, we saw that the air conditioner did not cool and blew no differently than a fan. For 2 months ...
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