I have a Samsung Z Fold 4. Currently, when I turn on the main screen, there is a black strip in the middle, and the touch does not work. I bought my phone in Germany, but I live in Turkey. In my research, I saw that there are a lot of people with similar problems. The problem is chronic, and when I called Samsung Turkey Customer Service, they did nothing. They said that it is not chronic for us; it is already a foreign device. If the services want, they will do it with money, if not, they will not do it. Half of my devices (refrigerator, washing machine, etc.) are Samsung, and so were my last 5 cell phones. I bought the product from abroad because there is no 512 GB version in Turkey, trusting Samsung quality. However, at the point we came to, the screen broke down out of nowhere, and although it was clear that it was a chronic problem, both Samsung Turkey and Samsung Germany did not help. It is a pity that this situation does not suit Samsung at all. I also contacted Samsung Germany, where I bought the phone, and they did not help me because I was not in Germany. Although we now live in a global world, I am victimized because I bought a phone from another country. Please help me fix this.
Part of the frame of the main front screen of my Z Fold 4 has detached itself and broken after a few seconds. The phone has absolutely no scratches at all and has not been dropped or hit against anything. Bearing this in mind the problem is indeed a production-related fault. However Samsung service ...
On December 31, 2022, I purchased a Samsung FlipZ4 phone. The folding mechanism became deformed after only 7 months. Before purchasing, I specifically inquired about any potential issues with the folding mechanism and was assured that nothing of the sort would occur. After 7 months, however, the fol...
About 2.5 years ago, a friend and I each purchased a Samsung Z Fold 4. While still under warranty, both devices developed the exact same problem twice—whenever we switched to the large screen, the phone would freeze entirely. Samsung service repaired them and returned them to us, but the issue retur...
I'm Irfan D*****. I bought a Samsung Z Fold 4 phone around 6 months ago. Lately, I've noticed that the folding mechanism of my phone isn't fully opening. I brought my phone to the Samsung service center in Muratpasa, Antalya. They confirmed that the screen was undamaged and identified the issue as a...
my wife's Samsung Z Fold3 phone with the folding screen had this annoying line problem that just wouldn't go away. Luckily, it was still under warranty, so we took it to the authorized service center twice to get it fixed. This went on for like a few times, each time, they came up with a ridiculous ...
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