I own a Samsung VR7700 robot vacuum (Lidar model), which I purchased some time ago but didn’t use immediately because I was waiting to move into my new home. Now that I’ve finally settled in, I tried to set it up for the first time—but it won’t charge at all.
I followed every step correctly, even watching detailed setup and troubleshooting videos online to ensure I wasn’t missing anything. The charging dock is placed properly, the contacts are clean, and the robot is aligned correctly, yet there’s no response—no lights, no charging, nothing.
It’s extremely frustrating to experience this kind of issue with a product that was brand new and unused. I expected Samsung to deliver a reliable device, but instead, I’m stuck with a robot vacuum that won’t even power on.
I just got my Samsung VR7700 robot vacuum back from the service center, where I was told all the tests had been completed and the unit was ready to use. However, when I brought it home, it had no charge, and when I tried to plug it in, it couldn’t locate the charging station. Instead, it displayed ...
I purchased the Samsung VR5000RM robot vacuum trusting the brand’s reputation, but I regret that decision now. The device malfunctions badly—it starts running on its own, doesn’t return to the charging station, and keeps going until the battery dies. Even when I manually place it on the charging do...
I’ve been dealing with a recurring issue on my Samsung VR7700 robot vacuum for the past two months. It constantly shows the message “Clean the cliff sensor”, and I’ve followed every single instruction provided—cleaning the sensors thoroughly, restarting the device, and even trying suggested fixes fr...
I bought the Samsung VR7700 robot vacuum mainly for its mopping feature, but it doesn’t mop at all. The vacuum fails to perform any floor wiping or wet cleaning, making one of its key features completely useless. I sent the device to technical service under warranty, and they kept me waiting for an...
I purchased three Samsung VR7700 robot vacuums just three months ago, and I’m already dealing with major issues on two of them. One unit won’t connect to Wi-Fi, and the other has a charging issue—it simply doesn’t charge at all. I brought the vacuum with the Wi-Fi issue to the Samsung service cente...
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