I earned a ₺10,000 gift voucher for purchasing a set of three white goods. To receive this amount, I was sent an İninal card. However, despite waiting for months, the ₺10,000 gift voucher was never loaded onto the card. I had never heard of İninal before. Samsung directed me to open an account there for the first time, and then asked me to link the card they sent to the account. Even after doing so, the money was never deposited. The reason given was that İninal froze accounts, caused inconvenience to users, and recently appointed a new manager. I asked Samsung to send a cordless vacuum cleaner instead of the voucher, but they couldn’t even fulfill that request. I’m very disappointed with Samsung. I'm also unhappy with the refrigerator, washing machine, and dishwasher I purchased from them. My complaint still stands, and I am waiting for my issue to be resolved.
At the Samsung store, I bought four things. They gave me a vacuum with the code VC07R302MVR/TR as a gift. It's worth ₺2600. The website said that as g...
I bought two 55-inch Samsung 55QN700B TVs on March 28, 2023. But Samsung didn't give the 8,000 TL gift cards that they said they would for each TV. I called the store twice and renewed my application, but they kept hiding behind a meaningless code called "Code 1, Code 2." I also called the customer ...
I purchased a Samsung OLED TV from Media Markt. At the time of purchase, Media Markt informed me about a promotion by Samsung. As part of the promotion, they registered me for an İninal Card and loaded a balance onto it. However, the balance for the product I bought on November 11 was only credited ...
In August 2024, we purchased a television from Mediamarkt through a Samsung TV campaign, which included a promotion offering two Ininal cards with ₺7000 each as part of the deal. After completing several required steps, we were told we would receive a message once the funds were loaded onto the card...
I bought a Samsung television two months ago. Throughout the process, they assured me that I would receive a gift card worth 2750 TL within 21 days. However, for the next two months, they kept telling me to wait, claiming that the process was still in progress. "We deposited your money on July 6th,"...
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