My Samsung Can't Use BYD Digital Key - Samsung Wallet Missing

Hüseyin
Samsung Mobile
June 21, 2025 8:41 PM48

I want to create an NFC digital key for my BYD vehicle, but I cannot generate a digital key because the Samsung Wallet application is not available in Türkiye from the Samsung Galaxy Store!

This is completely unacceptable. Samsung devices in Europe don't have this problem. Because Samsung Türkiye has failed to implement the necessary arrangements to make the Samsung Wallet app available for users in Türkiye, I'm unable to use this crucial feature of both my car and my phone. I bought a Samsung phone specifically for its ecosystem features, and now I'm being denied basic functionality.

Samsung, you need to bring the Samsung Wallet application to Türkiye immediately! Enable NFC digital key functionality for BYD vehicles for all Samsung users in Türkiye. Stop denying us access to features that are available elsewhere and rectify this oversight now!

1 Support
Samsung Mobile
June 26, 2025 11:30 AM (4 days after complaint)

Dear customer, We could not reach you because you did not share your contact information. You can reach our live support lines. Best regards, Samsung Electronics Turkey

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