Ryanair Lost Baggage Claim Still Unresolved

On September 3, 2026, my son’s suitcase was lost during our Ryanair (Buzz) flight from Albania to Catania, and we have been dealing with the consequences ever since. When the suitcase failed to arrive after the flight, we immediately filed a lost baggage report at the airport. My son has the baggage claim reference number.

The suitcase contained all of my son’s personal belongings, and we have now been left waiting for 10 days without any concrete progress. Whenever we contact customer service, we are simply told to “wait,” which continues to prolong the process without providing any clear information.

I request that the missing baggage be located and delivered to us as soon as possible. If it cannot be found, I request that we be promptly reimbursed for the value of the belongings inside it. I also request clear and specific information about the status of the claim and the steps being taken to resolve the issue.