Russell Hobbs Air Fryer Rusting and Paint Peeling Under Warranty

On March 18, 2024, I purchased a Russell Hobbs Satisfry Air Fry 5L air fryer from Amazon.com.tr, and the product is still under warranty. I am experiencing rusting and paint peeling inside the basket and on the inner grill. I have been forced to use the product in this condition for about one month, and since it is an appliance that comes into direct contact with food, I am concerned about my health.

When I contacted the authorized service provider Yenile.com, I was told that there was no rusting or paint peeling and that the product had no issues. However, the rust and paint damage are clearly visible on both the basket and the inner grill. I do not believe it is appropriate or safe to continue using the product in this condition.

For this reason, I am requesting a free replacement of the product I believe is defective, or, if deemed necessary, a free repair. I kindly ask that my complaint be taken into consideration and that I be contacted as soon as possible.