Rowenta Vacuum Continually Spits Dirt and Has Difficult Suction

November 6, 2023 9:04 AM75

After using the product a few times, it started spitting out dirt instead of picking it up, and the suction power is really weak—it can hardly handle even small bits. I bought this product two years ago, and I'm still dealing with the same problem. I put it aside at first because I was annoyed, but I had to use it again when my bigger vacuum stopped working. I was curious, so I decided to look up reviews and complaints. Turns out, everyone had experienced the exact same issue. It's really surprising that a well-known company hasn't taken back such a badly performing product. This vacuum is seriously the worst ever...

November 6, 2023 10:02 AM (57 minutes after complaint)

Dear Valued Customer, As Groupe SEB, we would like to emphasize that customer satisfaction is always our priority. The follow‑up process regarding the issue you shared on Şikayetvar.com has been initiated. To ensure that your experience is transformed into satisfaction as soon as possible, we will complete our necessary investigations and contact you as Groupe SEB Customer Communication Center. Best regards, Groupe SEB Customer Communication Center

November 11, 2023 3:25 PM

Dear Customer, As the Groupe SEB Customer Communication Center, we wanted to get in touch with you regarding the issue you shared on the website Şikayetvar.com. We were unable to reach you using the current contact information provided on the site. We would like to obtain detailed information about the issue and assist you. You can reach us at the Groupe SEB Customer Communication Center between 09:00 and 18:00. We will assist you as soon as possible. Best regards, Groupe SEB Customer Communication Center Call Center

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