The Hardships Caused By VFS Global When Booking A Canada Appointment

For the past two days, I have been trying to book an appointment via the online system for my Canadian visa application through VFS Global in Ankara, Turkey. I have been using the page at https://visa.vfsglobal.com/tur/tr/can/book-an-appointment?tab=online. Despite repeatedly entering different password combinations that clearly met the stated criteria, the system either rejected my password or, on the rare occasions it accepted it, the page then consistently returned errors. After many attempts, the system ultimately blocked me, and I began receiving the “Error 1015 – You are being rate limited” message, which is also visible in the attached screenshot. I urgently need to secure a Canadian visa appointment for an important and time‑sensitive reason, but due to this error and the resulting block, I am still unable to proceed and am left in a very difficult situation. I contacted VFS Global customer service about this problem. Despite explaining the error and the 1015 message, I was only told to wait and try again, and no further assistance or concrete solution was offered. I have previously obtained visa appointments from various organizations and have never encountered a system that caused this level of frustration and inconvenience. If it were not mandatory to obtain the visa through VFS Global, I would not choose this service after such a negative experience. I kindly request that the online system error and the block on my access be urgently investigated and removed, that my account access be restored, and that I be provided with the necessary support to secure my Canadian visa appointment as soon as possible.