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Sibel is completely dissatisfied with the result

Dyson Big Ball Pro 2 Has Weak Suction - Dyson Refuses to Replace It

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Sibel
Dyson
March 08, 1:28 am
9

I bought a Dyson Big Ball Pro 2 vacuum cleaner. Since I bought it, the suction power has been very weak. However, I couldn’t believe it because I didn’t expect this from a brand like Dyson. Later, when I had a video call with the customer representative, they also acknowledged the lack of suction power and immediately opened a service request. The vacuum has been sent to the service center three times so far. Considering the delivery time takes about 10-12 days, the process is quite long with shipping and waiting. I have a pet at home and have been borrowing a vacuum cleaner from my neighbors. Dyson, tell me, how many more service requests need to be opened for you to accept that this is a defective product? I want the product to be replaced with a new one.

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Dyson
March 11, 11:43 am (3 days after complaint)

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be sure that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey

Sibel
Sibel
March 26, 10:54 pm

Yes, they called, but they are not solution-oriented. The service will perform maintenance for the 4th time; it seems the product will spend its life in service. Occasionally, it visits our home, but instead of cleaning, it leaves the dirt back on the carpet. They recorded it with a camera, they have it. If they open a Dyson vacuum cleaner usage course, I'll take the training. I guess I don't know how to use the product.

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