Exorbitant Rowenta Hairdryer Repair Prices
My Rowenta hairdryer stopped working, so I brought it to the service center on April 18, 2023. At first, they told me that the part I needed was not available and would take a while to get. When I checked again later, I was told that the part still hadn't arrived. Today, when I asked again, they told me that the part had arrived but was already sold out. I called Rowenta's hotline for help, and they suggested selling me a new unit at a lower price. However, I turned down their offer because I wanted to get my current unit repaired. My product is still being repaired at the service center. Basically, Rowenta hasn't been able to fix my item for months, which has been really frustrating. They've also been trying to convince me to buy a new one. Does Rowenta really care about making high-quality products, or are they purposely making defective items to boost sales? If not, I want it fixed right away. Because I had to wait for a long time and the prices kept going up, I ended up losing money because I couldn't use the product. I'm wondering if Rowenta is a brand that can fix these kinds of situations. Can it or can't it?
Dear Valued Customer, As Groupe SEB, we would like to emphasize that customer satisfaction is always our priority. The follow-up process regarding the issue you shared on Şikayetvar.com has been initiated. To ensure that the process you experienced is resolved to your satisfaction as soon as possible, we will complete our necessary investigations and contact you as Groupe SEB Customer Communication Center. Best regards, Groupe SEB Customer Communication Center Call Center
Dear Valued Customer, As Groupe SEB, we would like to emphasize that customer satisfaction is always our priority. Regarding the issue you shared on Şikayetvar.com, necessary guidance has been provided by our Groupe SEB Customer Communication Center by contacting you. If you have any questions, you can reach us between 09:00-18:00. We will be happy to assist you again. Sincerely, Groupe SEB Customer Communication Center
Hello; For the information of Rowenta customers or those considering purchasing; The necessary guidance as reported by Rowenta is as follows: "Since the part is coming from abroad, it will take a long time to arrive. If you wish, you can buy a new one at a discount." In other words, there is no change in the situation. Even if we put all this aside, attention! I have been waiting since April. We are facing an after-sales service that has been unable to repair a small hand tool (a hair dryer) since April. Please be aware of this when making your choice.
