Brand Overview: routes
Routes (primarily operating as Routes Car Rental) is a privately owned vehicle rental company headquartered in Toronto, Canada. Founded in 1998, the brand has grown from a single-location operation into a multinational car rental provider with numerous corporate and affiliate locations across North America and beyond.
Contact Info
- Email: [email protected]
- Phone: +1 (888) 471-8639
Industry and Operations
Routes operates within the travel and transportation industry, positioning itself as a budget-friendly car rental agency. The company typically services major airport hubs by maintaining off-airport lots accessible via shuttle services.
- Short-term and long-term vehicle rentals
- Diverse fleet options ranging from economy and compact cars to luxury vehicles and SUVs
- International car rental bookings through global affiliate partnerships
User Sentiment
Overall user sentiment toward Routes is notably poor, with a high volume of complaints centered around logistical inefficiencies and unexpected hurdles at the rental counter. Customers often feel frustrated by the brand's lack of transparency and slow processing times.
- Shuttle and Location Issues: Because most branches are off-site, customers frequently complain about unreliable, delayed, or poorly communicated shuttle services from the airport terminals.
- Excessive Wait Times: Many renters report encountering understaffed rental counters, leading to exceptionally long queues for both vehicle pick-up and drop-off.
- Aggressive Upselling and Policy Demands: Users frequently express frustration over high-pressure tactics to buy extra rental insurance, alongside strict, uncommon demands for written proof of personal insurance coverage.
- Poor Post-Rental Support: Customers cite unresponsive or unhelpful customer service when attempting to resolve billing disputes, deposit holds, or vehicle condition issues after returning the car.
Share Your Experience
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