Brand Overview: reservationdesk
reservationdesk, operating online as ReservationDesk.com, is an independent travel agency and hotel booking platform. Launched in June 2011, the brand is a subsidiary of the TravelPass Group. The platform aims to provide travelers with various accommodation choices and booking services by acting as a third-party intermediary.
Contact Info
Consumers seeking assistance can reach the official customer support team using the following contact details:
- Email: [email protected]
- Phone: 833-435-0413 or 833-456-0685
Industry and Operations
Operating within the online travel and hospitality sector, reservationdesk functions as an online travel agency (OTA). The company partners with large travel agencies and wholesale inventory providers to broker hotel reservations on behalf of consumers. Their business model revolves around capturing search traffic and charging booking fees to secure accommodations.
- Hotel Reservations: Providing access to room inventory across thousands of global hotels.
- Phone-Based Booking: Operating a call center to assist travelers with finding and confirming rooms.
- Group Accommodations: Offering negotiated rates for blocks of multiple rooms.
User Sentiment
Overall consumer sentiment toward reservationdesk is predominantly negative. Reviewers consistently express extreme frustration regarding the company's marketing practices, frequently stating they felt deceived into believing they were dealing directly with a hotel's actual front desk rather than a third-party vendor.
- Misleading Search Results: Users commonly complain that the company's search engine ads mimic official hotel websites, causing accidental third-party bookings.
- Hidden Charges: Many customers report discovering unexpected, arbitrary service and booking fees attached to their final bill.
- Strict Refund Policies: Consumers often struggle to secure refunds, citing harsh non-refundable policies even when attempting to cancel immediately after a mistaken booking.
- Poor Customer Support: Reviewers frequently mention unhelpful, script-reading representatives who refuse to correct booking errors or authorize cancellations.
- Inaccurate Bookings: Several complaints highlight reservations made for the incorrect dates, the wrong room types, or even hotels located in the wrong city.
Share Your Experience
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