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Renault Captur Icon 1.3 Safety Belt Defect

ID:27603900

Ezgi is completely dissatisfied with the result

Renault Captur Icon 1.3 Safety Belt Defect

Ezgi

Renault

January 17, 2024 3:25 pm

134

I purchased a Renault Captur Icon 1.3 Mild Hybrid EDC 140Bg from the Bandırma Renault Dealer on 09/08/2023. To my dismay, when attempting to use the rear middle seat's safety belt for the first time, I discovered a flaw in the safety belt of the brand-new car. I promptly reported the issue to the dealership. However, instead of acknowledging the defective product, the dealership demanded a staggering ₺10,000 as an exchange fee.

Damaging the safety belt is out of the question; it's evident that the product has a manufacturing defect. Be cautious when buying from Bandırma Somtaş Renault dealership or any Renault-branded vehicle. Defective products are being sold, leaving customers in distress. I will escalate my complaint to CIMER and pursue legal action to seek a resolution.

Renault

January 17, 2024 3:29 pm (3 minutes after complaint)

Dear Customer, Thank you for choosing our brand. Our goal is to turn your experience into satisfaction as soon as possible. The feedback and requests from our customers are evaluated with great importance within the scope of our quality standards. Your dedicated customer advisor will get back to you as soon as possible. Renault MAİS Customer Service 4446622

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