I entrusted my vehicle to Renault Ernaz Sakarya authorized service center care on July 13th, and today marks the 50th day that I have not received my vehicle back. The situation is critical because they appear unable to effectively resolve the issues. Their inability stems from delayed part arrivals, an inability to properly fit these parts, and the need for software updates, which necessitates repeated calls to technical support. Despite their efforts, they are unable to resolve the issue, forcing them to reorder parts, and leaving me in limbo. I have received no information to alleviate my concerns or compensation for my inconvenience during these 50 agonizing days. I'm starting to wonder if they're using my car or if they made a mistake during repairs, and they're hesitant to tell me. To say the least, it's a depressing situation. I initially chose to entrust my vehicle to their service center because I trusted them. However, this decision has left me deeply disappointed. Unlike this service center, I believe that if I had taken my car to a local repair shop, they would have provided a courtesy car. As a result, in the face of my ongoing ordeal, I feel completely ignored. Given the circumstances, I'm seriously considering filing a lawsuit to protect my rights. I implore Renault to recognize the pain they have caused and to provide both financial and emotional support to alleviate my suffering.
I'm unhappy with the Renault brand and the Renault Akbak Automotive authorized service. I had to take my damaged car to the service center. First and foremost, they refused to accept my vehicle because there was no space in the nearest Renault authorized service. After that, I had to pay an addition...
I purchased a brand new car from Ernaz Auto in İzmit, Kocaeli. The vehicle has defects, and despite numerous visits and attempts to contact the brand, no one has resolved the issue. I even faced rude and abusive language. The tires are defective, posing a risk of blowing out on the road. I suggested...
On 21.06.2023, I took my vehicle to Bodrum Renault Kutay automotive on the same day to repair the damage caused by my vehicle being hit from behind and started the insurance and repair procedures. My vehicle has not been repaired since that day. When I ask for a written explanation of the problem, I...
I bought a Renault Express car from the Cetas Renault Sultangazi branch on September 27, 2023. When I went to the branch on October 3, 2023, to pick up my vehicle, I noticed three issues when I checked it with the salesperson. I told them clearly that I couldn't accept the car in this condition. The...
I have a 2020 Renault Megane vehicle still under warranty. On 06.05.2023, I applied to the authorized service due to a problem with the front layout. As a result of the determination, it was decided to change the tie rod and tie rod end. Ordered due to lack of spare parts. Since the spare part has n...
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