ReelShort Complete Refund And Complete Cancellation

132

I had a Reelshort subscription through Apple Pay, paid with my debit card. I canceled this subscription on 15 August, and the subscription screen in the app clearly states “You’ve canceled your subscription. Your subscription ended on August 15.” The profile screen also shows that my VIP membership expired days ago. Despite this, I have continued to be charged on 19 August, 29 August, 2 September, 9 September and 16 September. I have no other Reelshort accounts and there should not be any active subscription linked to my debit card. These repeated charges after the clearly displayed end date are unauthorized and have caused me financial inconvenience. I have screenshots of my expired subscription and VIP membership screens, as well as my bank statements showing the Reelshort charges. I request a full refund of all charges taken after 15 August to my debit card. I also request that my Reelshort account be completely closed, that my subscription be fully canceled so that no further payments are taken, and that all of my saved card information be permanently removed from your systems. I ask for written confirmation that my account has been fully closed, my card details deleted, and no additional charges will occur.

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