I Updated My Realme 10 Pro and Lost All Contact Names in Phone and WhatsApp

profile
Murat
May 30, 2025 11:05 am
13

I’m using the Realme 10 Pro, and I deeply regret installing the latest 6.0 software update. Just like always, I updated it from my home—nothing out of the ordinary. But immediately after the update, my contacts and messages started acting up. Now, when someone calls or sends a message, only their number shows up—no names, no saved contact info. My phone became practically useless for identifying anyone.

A few days later, Realme pushed out another update, which I hoped would fix everything. Instead, it made things even worse. Now, even my WhatsApp contact names have vanished. All that’s left are bare numbers, with no way to know who I’m talking to.

I contacted Realme support, and all they offered was a factory reset. That’s not a real solution—it’s a way to avoid dealing with the actual problem. And when I asked for service support, they recommended a location in Tuzla, which is nearly 200 km away from me. I shouldn't have to travel hours just to fix something their software update broke.

profile-icon
To be able to comment, or .

Comments

Be the first to comment

Similar Complaints

I Face Flickering Line Issue on My Realme 10 Pro+ After Software Update 6.0

profile
Fatih
July 27, 2025 6:43 pm
45
i-face-flickering-line-issue-on-my-realme-10-pro-after-software-update-60-1.jpg
Report a Similar Issue