I’m using the Realme 10 Pro, and I deeply regret installing the latest 6.0 software update. Just like always, I updated it from my home—nothing out of the ordinary. But immediately after the update, my contacts and messages started acting up. Now, when someone calls or sends a message, only their number shows up—no names, no saved contact info. My phone became practically useless for identifying anyone.
A few days later, Realme pushed out another update, which I hoped would fix everything. Instead, it made things even worse. Now, even my WhatsApp contact names have vanished. All that’s left are bare numbers, with no way to know who I’m talking to.
I contacted Realme support, and all they offered was a factory reset. That’s not a real solution—it’s a way to avoid dealing with the actual problem. And when I asked for service support, they recommended a location in Tuzla, which is nearly 200 km away from me. I shouldn't have to travel hours just to fix something their software update broke.
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