I purchased my Realme 12 smartphone from Vatan on June 25, and since the first day, I’ve been experiencing constant lag and stuttering while watching videos and Reels on Instagram. The videos don’t freeze completely, but they never play smoothly — the playback keeps skipping and stuttering. On TikTok, this problem started appearing about a month ago, and I now face the same lagging issue while watching videos.
Even though the device has 512 GB of storage and 8+4 GB of RAM, I’ve already tried every possible solution — clearing cache, restarting the phone, cleaning storage space, and more — but nothing helped. The issue persists whether I’m using Wi-Fi or mobile data, and it occurs at all times of the day.
My phone is still under warranty, and I haven’t contacted technical service yet. However, it’s unacceptable to face such performance problems in basic apps after paying ₺13,999 for a new device.
I’m requesting a replacement for my Realme 12, as I believe the issue stems from a defective device rather than user error.
I purchased the Realme 12 (model RMX3871) expecting smooth performance and quality camera capabilities—just like the salespeople at Media Markt in İzmir Park AVM promised. But right from the start, this phone has had serious problems with video performance. Every time I try to record or watch a vide...
Hello, I’m using a Realme 12 5G, and I’m facing a serious issue with video recording. Every time I try to record a video, the audio and video are completely out of sync. Sometimes the sound comes late, and other times it’s ahead of the visuals, making the recording look broken and unusable. This pr...
I have been using my Realme 12 Lite without major issues until the Android 15 update arrived. Since installing the update, the phone has started to shut down randomly, especially while it is charging, but sometimes also at unexpected moments during normal use. On top of this, the device now suffers ...
I have been using my Realme 12 smartphone for about a month, and throughout this period I have faced a persistent and frustrating mobile data connection problem. When I connect to the internet using mobile data only, the connection keeps dropping. The only way to restore it is to restart the phone, ...
I purchased a Realme 12 smartphone from MediaMarkt Mall of Istanbul on December 15, 2024, and ever since, I’ve been experiencing a highly frustrating issue. The phone randomly freezes for 5 to 10 minutes, becoming completely unresponsive. After that, it comes back to life on its own, but this isn't ...
Comments