My Ray-Ban sunglasses broke while I was wearing them, went to Atasun Optics to get them fixed under guarantee, somehow, and totally unlogical my warranty claim was denied and I don't know why. super upset, thinking it was going to be so easy, I was going to be proud of myself that I did a nice shopping. If a guarantee won't be kept, it's not worth giving one, why did you give me one??? I contacted technical support to get replacement components. I was told to pay for the repair. Anyway, Atasun Optics said they would fix it, but it's been more than two months and I haven't heard back yet. It's bad that they didn't contact and didn't keep their promise.You might think one will wait as long as it takes just beacuse they are in need, no !! I will handle this situation on my own and stand up for my consumer rights.
A pair of Ray-Ban sunglasses I bought from Atasun have a noticeable flaw, and to be honest, the quality is below what I expect from Ray-Ban. Things can go wrong from time to time, and that's why excellent customer service is so important. Considering my past interactions with them, this is of utmost...
I purchased a pair of Ray-Ban sunglasses from Atasun Optik's Polatlı Kartal Tepe branch. Unfortunately, the metal earpiece frame broke, rendering the glasses unusable. To my utter disbelief, my warranty claim was denied. I am baffled by the breakage of the metal frame on a Ray-Ban product. I specif...
After a period of two years, I noticed some white scratches on the upper part of the frame and the right and left edges of my Ray-Ban glasses with lenses that I purchased from Atasun Optik. In late April, I paid a visit to the Atasun Optik store located in Amasya AVM, where I made my purchase. I was...
I purchased a Ray-Ban RB4147 model pair of glasses from Atasun Optik. Within at most one month of purchase, two separate spots on the frame became dull, and this issue has become a constant problem that does not go away. I was informed that my glasses had a 2-year warranty. To resolve the issue, I r...
A few months ago, I purchased a pair of Ray-Ban RB4171 sunglasses, and I recently noticed fine, hairline scratches on the left lens. It doesn't look like they were caused by a hard impact or a sharp object, but rather as if the lens brushed against something lightly and scratched right away. If it h...
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