On June 7, 2022, while using the Ray-Ban glasses purchased from Atasun Optik, my mother attempted to clean the lenses, but the glasses easily broke in the middle despite applying no excessive force. Despite her extensive experience with glasses over approximately 30 years, the optical store claimed user error in the examination and returned the glasses. We believe this indicates a defective product, and we are considering filing a complaint with the Consumer Arbitration Board as we had expected a quality and durable product when spending around 3000 TL on this eyewear.
Cracks occurred in the frames of my Rayban brand 4171 erika model glasses, which I bought from Elazığ Elysium AVM Atasun Optik on 06-01.2024, after only six months of use. It is incredibly surprising that I bought the glasses in the winter season and that there is such a deformation as a result of m...
I purchased a Ray-Ban sunglasses from Atasun Optik on December 17, 2023. Recently, I noticed wear on the front left edge of the glasses, which occurred spontaneously. I reported this issue to the company on July 25, 2024. In their response, they stated that my return was denied due to contact with s...
I purchased a pair of Ray-Ban sunglasses from Atasun Optik's Polatlı Kartal Tepe branch. Unfortunately, the metal earpiece frame broke, rendering the glasses unusable. To my utter disbelief, my warranty claim was denied. I am baffled by the breakage of the metal frame on a Ray-Ban product. I specif...
On July 12, 2025, I purchased Ray-Ban model rb2140 glasses from Atasun Optik. Only two weeks after buying the product, during my third use, small paint chips appeared on the temples and frame. On September 7, I sent the product for inspection, but it was rejected with the claim of user error, and no...
After a period of two years, I noticed some white scratches on the upper part of the frame and the right and left edges of my Ray-Ban glasses with lenses that I purchased from Atasun Optik. In late April, I paid a visit to the Atasun Optik store located in Amasya AVM, where I made my purchase. I was...
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