Stolen PUBG Mobile Level 83 Account Recovery Rejected Despite Proof of Purchase

On August 13, 2026, my PUBG Mobile account was stolen after the email address linked to it was compromised, and I have been unable to log into my account ever since. Currently, when I attempt to log into the game, I receive the error "No such account exists, please log in with another account."

I had achieved a collection level of 83 on this account, which I used for approximately 5 years, and I had made substantial financial expenditures on it over time. Although I possess payment receipts for the Unknown Cash (UC) deposited into the account, hold the original email address used during registration, and still actively possess the phone number registered for the past 5 years, I am unable to make any progress toward restoring access to my account.

When I contacted the support team, they directed me to fill out a recovery request form. Despite submitting the request form multiple times with complete and accurate details, my request was rejected every time; no concrete solution was provided to recover my account, nor was a clear explanation offered. Even though I am certain that I answered all security questions and provided the requested information correctly, I still get no results.

To recover my account, UC purchases, and years of effort, I demand that my account be investigated and restored to me, or if that is not possible, that a reasonable solution regarding my expenditures be provided. I request that the long-standing hardship I have suffered be resolved and that a clear response be given where I can communicate directly with support.