The second day on my day on the cruise, I noticed an unexpected charge on my Visa.the people on the ship told me to contact customer service, when I did so, couldn't get a clear answer about why it was there. To add insult to injury, the onboard customer service team promised to reverse the charge w...
While the on-board staff on the Regal Princess was fantastic, my encounters with Princess Cruises' corporate customer service were a living nightmare tho. booked a cruise with them lived the time of my life. Negatively. corporate customer service keeps avoiding my calls and emails. The problem is th...
The poor planning of the itinerary, in addition to the bad weather, made for a much worse experience. Felt like we were sailing aimlessly for days… one cancelled, some other were very short and some got rerouted. Princess Cruise Lines did not provide any appropriate alternatives, the complete lack o...
It's been two weeks since I contacted them, just can't seem to get anywhere! The biggest issue is I haven't heard back from anyone! I've left emails and called a bunch of times, but they don’t seem to take notice…No reply, no follow-up, nothing. a little customer service goes a long way! I've cruise...