PrettyLittleThing charged my card twice, how can I easily resolve it?

If PrettyLittleThing charged your card twice for the same sale, you need to get in touch with them right away to get your money back. To start the refund process, go to their Help Centre at https://www.prettylittlething.com/faq

PrettyLittleThing's policy says that if you cancel an order before it ships, the money will be held by your card issuer and not directly taken by PrettyLittleThing. But it could take up to 10 business days for your bank or card company to put the money back in your account.

If you don't get your return within the time limit, contact PrettyLittleThing's customer service again to find out what's going on with it. Please provide any relevant proof, like transaction receipts or bank statements, to help solve the problem quickly.

In the meantime, keep an eye on your bank account for the return and write down everything you say to PrettyLittleThing. If the problem is still not fixed after a reasonable amount of time, we encourage you to offer your opinions or submit your complaints free of charge.