5
Candan is very satisfied with the result
Resolved

Popeyes's Late Delivery, Incomplete Order, and Unfriendly Delivery Person

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Candan
March 20, 2023 8:37 pm
31
Candan's Thank You Message
“I would like to thank the person from customer service who called me, who was extremely courteous and a true lady. I hope the number of your employees who work professionally like this increases.”

I received my order after an incredibly long delivery period only to discover that it was incomplete. Worse, the courier who delivered the order was extremely rude and unhelpful. When I called the number for help, I didn't get the expected level of courtesy and understanding, and the courier didn't even apologize for the missing item. When you add it all up, it's easy to understand why my son was upset and disappointed. He was looking forward to receiving his order, but the courier's behavior ruined the whole thing. I'm displeased with Popeyes and will not be ordering from them again. It's not just about the missing item; it's about the whole thing. The courier's lack of customer service and professionalism was simply unacceptable.

March 21, 2023 4:07 pm (19 hours after complaint)

Dear Sir/Madam, Our customer has been contacted and necessary information has been provided regarding the complaint numbered 24185568. We submit this for your information. Sincerely, Popeyes Customer Service

Candan
Candan
March 24, 2023 8:23 am

I would like to thank the person from customer service who called me, who was extremely courteous and a true lady. I hope the number of your employees who work professionally like this increases.

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