I have been a Pocket Option user since 2019, and my trading account, registered with the email address idh2***@telus.net, was suddenly blocked during the verification process on December 13, 2025. While attempting to complete my first verification using my valid driver’s license, I received an on‑screen message stating that my profile could not be verified because my age does not meet the requirements, and that I should contact the support desk if I had any questions. I am 76 years old, born on March 11, 1949, and therefore clearly well above the minimum age requirement of 18. When I wrote to support to explain this, I received the following reply: that my account had been banned due to a “Violation of the Public Offer Agreement 2.2” without the possibility of restoration. When I try to log in, I only see a message that my account is blocked for violation of clause 2.2 of the Public Offer Agreement, and I can no longer access my account or see my balance. As this issue arose specifically while submitting my ID, I strongly believe there has been an error in reading or processing my date of birth. I have been using Pocket Option since 2019 and made a deposit on November 7, 2019 via Skrill. In their later response, support repeated that my account was banned without the possibility of restoring or opening a new account, and then requested a bank statement in PDF format showing details of the deposit made on 2019‑11‑07. I replied asking which email address I should use to send the Skrill transaction statement, but received no answer. I then sent a third support message and have still not received any response. My support request references are 115143456 and 954502. At this point, my account remains blocked, I cannot access my trading history or see the exact balance in my real account, and I have not been given a clear or concrete explanation of how I supposedly violated clause 2.2 of the Public Offer Agreement. I request that Pocket Option urgently review my case, correct the apparent mistake regarding my age and identity, and allow me to complete the verification process so that my account can be unblocked and I can continue using the platform. If they decide not to restore my account, I at least expect to be allowed to withdraw in full whatever funds remain in my real account and to receive a detailed explanation of the specific grounds for the ban.
I have been seriously affected by the withdrawal and identity verification process on the Pocket Option platform. On December 18, 2025, I submitted a withdrawal request from my account, but immediately afterward I was asked to complete identity verification. Despite several days passing, this verifi...
Today, my Pocket Option account associated with the email address calvinenty111**@gmail.com was suddenly suspended without any prior warning or clear explanation. Before the account was locked, I was in the process of going through the verification procedure, during which some mistakes were made in ...
On 25 December, my Pocket Option account was blocked with the explanation that I had allegedly violated clause 2.2 of the agreement due to having multiple accounts. I was informed of this situation via email, where it was stated that the reason for the blocking was “multiple accounts”. I do not have...
My Pocket Option account was unfairly banned without any explanation, and I have been unable to reach customer support for over 16 days. Despite multiple attempts to contact them via email, I have received no response. When I tried reaching out via Telegram, @MilliePocketOption_1 blocked me, making ...
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