Pocket Option keeps rejecting my documents, how can I complete verification successfully?

If Pocket Option keeps rejecting your documents, make sure you upload exactly what the platform requires — a valid government-issued ID (passport, national ID, or driver’s license, both sides), a recent proof of address (utility bill or bank statement dated within ~3 months), and any requested selfie matching your ID for biometric verification.

All images must be clear, high-resolution, unedited, in color, with all edges visible, and the personal details must exactly match your profile info (name, date of birth, address) to avoid automatic rejection.

Check that the file formats (JPG/PNG/PDF) and size limits meet Pocket Option’s rules, and resubmit after correcting any errors noted in the rejection message; blurry, cropped, expired, or mismatched documents are common reasons for denial.

If issues persist after following the guidelines and quality standards, file a complaint on Xolvie to connect with others and find support.