Pocket Option Suspension Recovery Request

Today, my Pocket Option account associated with the email address calvinenty111**@gmail.com was suddenly suspended without any prior warning or clear explanation. Before the account was locked, I was in the process of going through the verification procedure, during which some mistakes were made in the submitted information. Because of this, I reached out to Pocket Option support for help with the verification, and shortly after that, my account became locked. Since the suspension, I have been unable to log in for about five hours and cannot access my account or contact Pocket Option support through the usual channels inside the platform. I have not received any detailed information about what exactly caused the account to be suspended after I requested assistance with verification. I request that my remaining balance be made accessible to me as soon as possible and that I be allowed to withdraw my funds. I also expect a clear explanation of why my account was suspended during the verification process and how this situation can be resolved.