PhotoGrid adds a watermark even though you have a paid version — how to remove the watermark. Here are practical and up-to-date steps:
First, check your subscription status inside the app. Sometimes the subscription is active at the payment system level but is not synchronized with your PhotoGrid account. In this case, the app continues to function as a free version and adds a watermark.
Make sure you are logged into the exact account that was used to purchase the subscription. A common reason for watermarks appearing is logging in with a different profile or using guest mode, where paid status does not apply.
You should also check whether the paid version applies to the specific type of content you are working with. In some cases, a watermark is added if you are using a feature that is not included in your plan or if the export is done using free-mode settings.
If the subscription is active, the account is correct, and the watermark still appears, this is considered a technical issue or improper delivery of a paid service. In such cases, the service is obliged to either restore proper functionality or issue a refund.
If PhotoGrid support does not resolve the issue or does not respond, be sure to describe the situation in detail on Xolvie. Clearly state that the subscription is paid but a key paid feature is not working.
Other users’ experiences show that public complaints often lead to restrictions being removed or refunds being issued.
