PhonePe Deposit Missing From Game Balance for Days

I deposited money into my Tashwi6 game account on 12.05.2026 at around 10:53 a.m. via PhonePe, but even after three days the amount has not been credited to my game balance, although it has already been debited from my bank account. My game ID is 2682*** and the PhonePe transaction reference is RC2026051210514788600342a. After noticing that the money was not added to my Tashwi6 account, I contacted support on Telegram multiple times. They replied that the payment has not yet been received by their bank and that once it is successfully reflected on their end, it will be automatically credited to my account. However, the amount has already been deducted from my account, and I am left without either my money or the game balance. I request that my payment be urgently traced and the corresponding amount be credited to my Tashwi6 game ID as soon as possible. If, for any reason, the payment cannot be credited, I expect a full refund of the debited amount back to my bank account without further delay.