I bought a Philips Pus 8807 TV from Teknosa Maltepe Park on May 11, 2023, for my wedding. I had the service guys set it up for me, but I never used it. I just stored it in the box. So, when we finally tried to set it up, we realized that the antenna cable wasn't connected. And guess what? The screen was black except for this obvious green spot, which is a dead pixel. When we contacted the service, they said they would come and check it out. On October 23, 2023, the repair service came and verified that there was a dead pixel on the TV. But they said no to fixing, replacing, or giving money back for the product. According to Consumer Protection Law No. 6502, if a product has even just one dead pixel, it is considered defective. You can search for previous decisions made by the Supreme Court and rulings from the Consumer Court on the internet about this matter. I'm writing to complain formally. If my TV isn't replaced or fixed with a new one as soon as possible, I'll file a complaint with the Consumer Arbitration Board to protect my rights as a consumer.
I purchased a Philips 55oled806/12 TV from the Teknosa store on February 8, 2022, and it stopped working properly within the first year. The service company called me and said they didn't have the parts they needed. They offered to give me a discount on a better model instead. Why do I have to pay f...
I bought a Philips 55pus8108/62 brand and model TV from Elazig Teknosa on 21.09.2023. Product and channel installation was done on 22.09.2023. Then we did not open the product because the room to be installed was not ready. I opened the product on 25.10.2023 and noticed that there are white dots fla...
On November 17, 2022, in Antalya, Kepez district, within Özdilek Shopping Mall, I purchased a Philips 58PUS8507 television for 15,500 TL with a 15-month credit plan from the Teknosa store. Initially, the TV worked beautifully, but after about 3 to 4 months, horizontal and vertical lines appeared on ...
I bought a new Philips OLED TV that turned out to be broken, and I've been waiting a really long time for a response. We purchased the Philips 55OLED708 TV model on October 8, 2023, at the Ankamall Teknosa store. Right after the setup on October 10th, we let "Ozturk Elektronik Ankara Regional Author...
On June 22, 2023, I purchased a Philips television and kept it in its box for six months. When I eventually chose to use it, I realized that the screen frame had disconnected from the case. I immediately contacted Philips authorized service, asking for a replacement rather than a repair. Philips app...
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