Philips MG7715/15 Shaver: Rusted Blades and Unfulfilled Guarantees

Philips MG7715/15 Shaver: Rusted Blades and Unfulfilled Guarantees
Philips MG7715/15 Shaver: Rusted Blades and Unfulfilled Guarantees
Philips MG7715/15 Shaver: Rusted Blades and Unfulfilled Guarantees
Philips MG7715/15 Shaver: Rusted Blades and Unfulfilled Guarantees
October 18, 2023 5:33 PM77

I bought a Philips MG7715/15 shaver in 2020. It has stainless steel blades. But, my disappointment started when those blades began to rust. When I bought it, I made sure to get a warranty that would cover me for 5 years. But when I reached out to customer service about the rusty blades, they surprisingly told me that blade rust isn't included in the warranty. It's so confusing - the product says it won't rust, but then it does, and all of a sudden, there's no warranty. It's not only about lying in their ads; it's about them avoiding taking responsibility. They give false information to customers and then refuse to take responsibility.

October 19, 2023 5:04 PM (23 hours after complaint)

Dear Customer, We will no longer be providing services for Personal Care Products through the www.sikayetvar.com platform. You can reach us for your questions, opinions, and complaints through the following channels: • Our Call Center, Every day from 09:00 to 18:00 • WhatsApp, Every day from 09:00 to 00:00 • Email, Weekdays from 09:00 to 18:00 • Our social media channels, Weekdays and Saturdays from 09:00 to 18:00 • For our Authorized Services, you can reach us. Best regards, Philips Personal Care Products Consumer Advisory Center

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