Philips Lumea Prestige BRı950 Burnt My Leg

I purchased the Philips Lumea Prestige BRı950 device, and it has left my leg in this state. To make matters worse, all I received from customer service was a brief "we are monitoring the situation, don't worry" message. They didn't even bother to call me. When I reached out to them, they casually expressed their sympathy, saying, "We didn't expect such a large burn on such a wide area." It's like a joke! I've been in psychological distress for three days now, and I still haven't received a positive response. They sent me a security survey, but the questions are excessively long and complicated. I filled it out and sent it via email, but it exceeded the size limit, so it didn't go through. Then they asked me to resend it, stating that they couldn't view the password-protected email. As if dealing with my suffering wasn't enough, I also had to deal with these issues, which remain unresolved. Even if they do find a solution, who will be held accountable for the condition of my leg? This is the outcome of such products, my friends. I say this with all my being: it happened during my planned 4th treatment session. And although I didn't do consecutive treatments, the device burned my skin. You might think it won't happen to you, but I hope you never experience the pain I've been through. Despite using the product on a weekly basis, let me tell you that it started pulling out 3-4 hair follicles that previously didn't even grow. Before using this device, you have to clean your body with a razor, and as a result, the hair starts growing even more, and you can't stop it. Today is my third day, and I'm sharing pictures of my leg with you so that you won't end up like me, I hope. Just look at the condition of my leg. Tomorrow, I plan to visit a pharmacy and get repairing creams and multivitamin supplements. It seems like there will be scars because the damage is severe and hard to repair.