Philips Vacuum Telescopic Tube Broken After Use - Request For Free Replacement
The telescopic tube of my Philips vacuum cleaner recently broke due to regular use. Although the product is no longer under warranty, I have seen on social media that Philips has supported customers in similar situations as part of their customer satisfaction approach. Because of my trust in Philips and my overall satisfaction with the brand, I wanted to ask whether I could also receive assistance in this matter. I would greatly appreciate your help with a free replacement of the broken part or any suitable solution you can offer. If needed, I would be happy to provide the product details, serial number, and photos.
They called a little while ago, I couldn't answer, I'm waiting, I don't have much hope, but oh well.
Hello Mr. Kadir, The results of our detailed investigations regarding the issue you shared have been communicated to you verbally. Thank you for your patience and understanding during this process. If you have any questions or additional requests, please do not hesitate to contact us. Best regards, Philips Home Appliances
Philips MHz center has been helpful and well-intentioned, but the service asks for 650 TL for 10 minutes. Philips says they can't do anything about the service. Oh, if it were Arçelik/Beko, would it be like this? Still, endless thanks to Philips MHz.
