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Marlboro Touch Blue Disappointment

September 16, 2023 11:25 AM234

I've been smoking Philip Morris' Marlboro Touch Blue for years, and I can't believe what's happened to my favorite cigarette. It's causing excessive phlegm and has an unpleasant taste. It even stinks; tobacco used to smell much better. How did a cigarette I'd been smoking for so long become so unpleasant? It's disappointing that they've changed the formula, and it's making me reconsider smoking it. If they don't fix it, I might as well give up. As a returning customer, I expect a certain level of quality, and this recent experience has disappointed me. I hope Philip Morris addresses this issue quickly and returns Marlboro Touch Blue to its original quality. Otherwise, they run the risk of losing long-term customers.

September 16, 2023 12:36 PM (1 hour after complaint)

Hello Mr. Yusuf, Thank you for sharing your feedback with us. Our Consumer Advisory Line will contact you within 48 hours to review the product and, if you wish, to initiate the product review process. Best regards, PHILIP MORRIS Tobacco Products Consumer Advisory Line

Yusuf
November 12, 2023 3:03 PM

Before the month is over, you are increasing the price of cigarettes. We won't smoke anymore; what you are doing is shameful. In the past, you used to increase the price every 6 months; now you do it every month by 2 LR, and now it's 5 LR. We'll smoke tobacco instead; a pack costs 20 LR.

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