In the U.S., call Philip Morris USA at 1-800-898-2888 and report it.
Keep the pack, pictures, and the code from the box for proof. You can also send information online through Marlboro's help page.
Use the Safety Reporting Portal to send a report about a faulty product to the FDA's Center for Tobacco Products.
Include the brand, UPC, lot/date code, where the product was bought, and pictures. This helps officials keep an eye on problems with quality or contamination.
If you are outside of the U.S., use the "Product concerns" page to get in touch with your local Philip Morris International office and include information about the buy and the pack.
You can also report it to Xolvie to raise awareness about the issue and inform others.
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