When I took my Peugeot 3008 to the authorized Öztek service center in Madenler, Istanbul during September–October 2025, my vehicle was damaged while it was in the service’s custody, resulting in permanent damage. I delivered my vehicle in good condition, and encountering such damage during the return process has caused me serious hardship. After the incident, I contacted the Peugeot customer contact center and was informed that a case file had been opened; however, no case number was shared with me. Despite sending complaint emails to all relevant parties, including the CEO, I have received no concrete response for approximately three weeks, and the process appears to be deliberately delayed. I am requesting that the damage caused at the authorized service center be fully and completely repaired and that all related costs be covered by Peugeot. I believe that this permanent damage, which occurred at a service center I trusted as an authorized facility, is entirely the responsibility of the brand, and I want my grievance to be resolved as soon as possible.
