Peugeot 3008 Paint Defect and Prolonged Resolution Process Grievance

On May 30, 2025, I purchased a brand-new Peugeot 3008 Hybrid GT, which had 9 km on it at delivery. A few days later, I noticed small paint chips on the car and immediately filed a complaint. On July 3, 2025, I went to Peugeot Çorum Karataş service, where a report was prepared stating the issue was manufacturer-related and not user error, confirmed by Peugeot Türkiye. The service team said a local paint job was required, along with replacement of the piano black part and the 3008 logo. However, to preserve the car’s originality, I requested compensation for loss of value or a significant warranty extension with 3–4 free maintenance services instead. Since July 3, I have repeatedly been told on July 7, July 22, August 7, August 15, August 22, September 1, and September 8 that my file is with the upper committee and still unresolved. Most recently, on September 8, 2025, a customer representative told me the paint issue was minor and that only one free maintenance could be offered. It has been more than three months since the initial report and over two months since the official documentation, yet I am still waiting for a solution. Facing such an issue with a brand-new car and being kept waiting this long has caused me significant frustration. Had I noticed the defect at purchase, I would have demanded a serious discount. From a reputable brand like Peugeot, I expected a solution-oriented approach, but the process management and customer satisfaction have been disappointing. People don’t just buy products, they buy solutions. I expect Peugeot Türkiye to resolve my grievance with either monetary compensation or a serious warranty extension along with additional maintenance rights.