Peugeot Delayed My 2008 Recall Repair for Over 2.5 Months Without a Solution

As part of the recall process for my Peugeot 2008 model vehicle, I was informed and scheduled an appointment with the Peugeot Öztek service on [January 10, 2025], where I handed over my vehicle. The day after delivering my vehicle, I was contacted and informed that the reference number had been incorrectly recorded. Therefore, I was told that the required part would be procured from İzmir and that the process would take approximately one week. However, the one-week period turned into 15 days, then a month passed, and yet no results were achieved. At the end of a month, I was informed that the part had been returned to France and would be re-sourced from there. As of now, this process has exceeded 2.5 months, and no concrete solution has been provided to me. Despite repeated attempts to contact Peugeot’s central office, I was assured each time that the issue would be resolved or that assistance would be provided. However, afterward, I would receive calls from Peugeot Öztek, where I was told, "We will get back to you," with vague and evasive responses. In my most recent conversation yesterday, a staff member stated that the part’s delivery might take a week, a month, or even a year. Such an approach towards me is contrary to the principles of customer satisfaction and deeply upsetting, as I feel my concerns are being disregarded in a mocking manner. I urgently request your assistance in resolving the issue with my vehicle as soon as possible. Otherwise, I will be compelled to pursue legal actions to address my grievances.