Peugeot 408 Missing Carpets& Dealership Problem

In January, we purchased a brand-new Peugeot 408 from the Bursa Baykar Peugeot dealership. We took delivery of the vehicle on January 19; however, the floor mats that were supposed to be included with the car were not delivered. Since that day, despite repeatedly reminding the dealership, the floor mats still have not been sent to us.

On the day of delivery, we were also made to wait at the dealership from 11:00 a.m. until 6:00 p.m. just to receive the vehicle, causing significant inconvenience simply to take delivery on the same day. Throughout the entire process, we encountered an attitude that strongly suggested an expectation of tips, which made us extremely uncomfortable.

In an effort to resolve the issue, we contacted the dealership multiple times both by phone and in person. We also submitted a complaint form to Peugeot’s headquarters and followed up by phone. During all of these communications, we were repeatedly told that the floor mats would be sent, yet despite the time that has passed, no delivery has been made.

As customers who purchased a brand-new vehicle, we find it unacceptable that such a basic item as floor mats has still not been provided and that we have been subjected to such delaying and dismissive behavior. I am requesting that the missing floor mats be delivered to me immediately, that I receive a clear apology from both the dealership and the brand for the inconvenience caused, and that Bursa Baykar Peugeot be properly investigated and sanctioned due to the implied expectation of tips and the manner in which customers are repeatedly delayed and ignored.