In January, we purchased a brand-new Peugeot 408 from the Bursa Baykar Peugeot dealership. We took delivery of the vehicle on January 19; however, the floor mats that were supposed to be included with the car were not delivered. Since that day, despite repeatedly reminding the dealership, the floor mats still have not been sent to us.
On the day of delivery, we were also made to wait at the dealership from 11:00 a.m. until 6:00 p.m. just to receive the vehicle, causing significant inconvenience simply to take delivery on the same day. Throughout the entire process, we encountered an attitude that strongly suggested an expectation of tips, which made us extremely uncomfortable.
In an effort to resolve the issue, we contacted the dealership multiple times both by phone and in person. We also submitted a complaint form to Peugeot’s headquarters and followed up by phone. During all of these communications, we were repeatedly told that the floor mats would be sent, yet despite the time that has passed, no delivery has been made.
As customers who purchased a brand-new vehicle, we find it unacceptable that such a basic item as floor mats has still not been provided and that we have been subjected to such delaying and dismissive behavior. I am requesting that the missing floor mats be delivered to me immediately, that I receive a clear apology from both the dealership and the brand for the inconvenience caused, and that Bursa Baykar Peugeot be properly investigated and sanctioned due to the implied expectation of tips and the manner in which customers are repeatedly delayed and ignored.
I bought a Peugeot 408, and when I got it in April, there were no floor mats. The dealership told me that they would call me as soon as they got them. But the dealership's lack of interest was clear from the start. Even though I've told Peugeot Turkey about this problem six or seven times, I still d...
I bought a brand-new Peugeot 208, but it didn't come with floor mats. When I called the dealership, they told me that Peugeot no longer makes floor mats for the 208 and 308 models. When you pay a high price for a car and don't even get basic accessories, it's frustrating. Even more annoying is the f...
I bought an E3008 vehicle from Bursa Baykar Peugeot dealer on 06.01.2025. The dealer informed me that the vehicle was dealer stock and could be delivered. My vehicle has not been delivered in the past 22 days and I cannot receive any information. Even though I called the headquarters many times, no ...
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