I am the owner of a Peugeot 3008 that is only 6 months old, and my vehicle has been at the Mepa authorized service for approximately 30 days due to an ECU (engine control unit) failure. I was informed that the ECU needs to be replaced, but the part is still being awaited from France. For the past month, there has been no concrete progress and no clear delivery or repair date has been provided.
During this entire period, I have been without my vehicle, even though it is practically brand new. I find it unacceptable that such a critical component cannot be supplied within a reasonable timeframe. The only information I continue to receive is that “the part is being awaited from France,” without any alternative solution, timeline, or reassurance.
I request that the necessary part be supplied immediately and that my vehicle be repaired and returned to me as soon as possible. If this cannot be completed within a reasonable timeframe, I demand a full refund for the vehicle. I also expect clear, transparent, and regular updates regarding the status of the repair process.
I purchased my Peugeot E-5008 in May 2025. On August 4, 2025, I had a minor accident and took my vehicle to EkmAs Egem Peugeot Authorized Service for repair. The service informed me that the engine control unit was faulty and that a parts request had been opened through Peugeot Customer Service. How...
On June 18, 2025, I had an accident with my Peugeot 3008 while traveling at 20 km/h in stop-and-go traffic since the emergency braking system failed to activate. I towed my vehicle to the authorized Aktif İriyıl service center in Istanbul. While the relevant sensors and parts were promised to be shi...
I'm shocked and disappointed to learn that my 2015 Peugeot 308, with only 96,000 miles on the clock, requires an engine replacement. This is a highly unusual situation, and the service center has been of no assistance. They're demanding a whopping 100,000 TL for the engine replacement, which is ridi...
I delivered my Peugeot 3008 to the Ankara Şaşmaz ABC Peugeot Authorized Service on 05/05/2025, and it has been kept there for 96 days. The service representatives state that they are waiting for parts from France, which is why the repair has not been completed. Despite repeatedly contacting both the...
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