I purchased my Peugeot E-5008 in May 2025. On August 4, 2025, I had a minor accident and took my vehicle to EkmAs Egem Peugeot Authorized Service for repair. The service informed me that the engine control unit was faulty and that a parts request had been opened through Peugeot Customer Service. However, 115 days have passed, and Peugeot Customer Service has still not placed an order for the required part. Despite calling customer service every single day, I am repeatedly told that “the process is ongoing,” with no concrete information or solution provided. I have been unable to use my vehicle for 115 days and am experiencing significant inconvenience. I find it unacceptable that a brand like Peugeot would allow such a simple issue to cause such prolonged customer dissatisfaction. I urgently request that the necessary actions be taken, the part be supplied, and my grievance be resolved as soon as possible.
On June 18, 2025, I had an accident with my Peugeot 3008 while traveling at 20 km/h in stop-and-go traffic since the emergency braking system failed to activate. I towed my vehicle to the authorized Aktif İriyıl service center in Istanbul. While the relevant sensors and parts were promised to be shi...
I purchased a 2022 model Peugeot 308 as a brand new car, and unfortunately, it was involved in an accident caused by a careless driver just one day after I bought it, with only 30 km on it. The driver's door was damaged, and I left my car at your authorized service center, Kartal Öztek Oto, on 07-10...
I had an accident on July 17, 2023, and still, the replacement parts haven't arrived. I reported the situation to Peugeot headquarters. Every 15 days, I call to inquire about the status, and each time, they claim the parts are still in the procurement stage. Thankfully, my car is still operational; ...
I was involved in an accident with my Peugeot vehicle on 21.03.2025, and it was towed to the authorized service center the same day. The bumper and headlight needed to be replaced. It has been two months, and I still haven’t received my car back. They are also not providing a replacement vehicle. I ...
I delivered my Peugeot 3008 to the Ankara Şaşmaz ABC Peugeot Authorized Service on 05/05/2025, and it has been kept there for 96 days. The service representatives state that they are waiting for parts from France, which is why the repair has not been completed. Despite repeatedly contacting both the...
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