Personality.co Took A Year Of Fees And Refused To Refund!
About a year ago, I purchased what was clearly presented as a one-time personality test report from Personality.co. Without my explicit consent, my card was quietly enrolled into a recurring “7‑day full‑access membership for $1.95, which automatically renews to $29.95 every four weeks unless canceled before the trial ends.” For an entire year, they kept charging my card under this model, yet I never received any monthly receipts, billing notifications, or renewal alerts that could have warned me about these ongoing payments. During this period of over 12 months, I completely forgot about Personality.co, did not log in to the website even once, and did not use any of their services beyond the initial one-time test. Despite my total inactivity, Personality.co continued to debit my card regularly. On 10 December 2025, I finally noticed this leak on my bank statement and saw that, in total, around 240 USD had been taken this way. Once I realized the issue, I immediately contacted Personality.co via their official support address at [email protected] to request cancellation of the subscription and a refund of the charges that had been collected silently while I was inactive. In their reply, they refused any refund, citing their “Terms of Service” and “internal policies,” and stating that no exceptions can be made for transactions older than 30 days. In my view, this is a textbook subscription trap: a supposedly one-time product turning into a hidden recurring plan, no meaningful reminders or billing emails, and a year of charges for a service I neither used nor consciously agreed to continue. I find it unacceptable that Personality.co is keeping money for services that were never actually rendered to me in practice, given my complete lack of usage and the absence of transparent ongoing communication. I am requesting that all unjustified recurring charges, totaling approximately 240 USD, be refunded, and that this misleading billing practice be reviewed and corrected to prevent other customers from experiencing the same issue.
